Guarantee and Policies

Rescheduling and Cancellation Policy for Open-Enrollment Classes

At Cprime we understand individual circumstances may arise for participants, and as a company we do our best to accommodate. Listed below are our cancellation policies and notice periods for all our public enrollment, virtual and in-person courses. If participants have any questions regarding our policies, please contact us via e_mail at_ training@melvynbulkes.com or by phone at +44(0)7930 180 636.

Virtual Training

Participants who cancel less than 6 business days before the start of class, or do not attend class without prior written notice will forfeit their tuition. If a participant requests to reschedule their class within 6 business days, their tuition will not be refundable and a $200 administrative fee is required to enroll in a new session. Participants are eligible for a tuition refund only when requested more than 6 business days before class starts.

In Person Training:

Participants who cancel less than 11 business days before the start of class, or do not attend class without prior written notice will forfeit their tuition. If a participant requests to reschedule their class within 11 business days, their tuition will not be refundable and a $200 administrative fee is required to enroll in a new session. Participants are eligible for a tuition refund only when requested more than 11 business days before class starts.

Please note:

• Participants for in-person training sessions are expected to comply with the COVID-19 Policies & Guidelines.

• All training (virtual or in person) must be rebooked for a new class date starting no later than one year of the date of the originally scheduled class.

• If you do not rebook your class within one year of the originally scheduled class, your credit will be forfeited.

• You may use the credit for a different course modality, including self-paced learning, if available.

• Anyone within your company may use the credit or substitute into the class you cannot attend.

• Partner delivered courses may be subject to different cancellation terms.

For questions please contact us via email at training@melvynbulkes.com or by phone at +44(0) 7930 180 636.

Course registration information

All courses carry our guarantee of 100% Satisfaction

Cprime Learning provides an unsurpassed training experience. If for any reason you are not satisfied with your experience, simply notify the instructor or registrar of your intent to withdraw from the program prior to the first morning break, turn in your course materials and receive a 100% refund. If at the end of the program day, you are unsatisfied with the program, we will credit your tuition towards a future program of your choice. If you use the training credit on a higher-priced program, you pay only the difference.

Payment Policy

Payment is required at time of registration. We accept Paypal, Visa, MasterCard, American Express, and Discover.

Self-Paced Training

Unless otherwise stated, access to any self-paced eLearning offering will be available for 90 days.

Course Hours

Course hours vary based on the individual session. Please review your confirmation email or contact your representative regarding the specific start and end time for your course.

Receipt of Course Materials

In an effort to reduce paper waste, course materials for most live-online sessions will be digital. You will receive information on how to obtain your course materials in your confirmation email. If you have not received your confirmation email, please check your Spam or Junk folder(s). Alternatively, please contact us via phone to resolve any concerns you may have.