Melvyn Bulkes

SAFe® Agile Product Management

3 Days Instructor-led Online Class

Medium of Instruction: English
Trainer Trainee Ratio: 1:25 (MAX.)

Using Design Thinking to Create Value Products in the Lean Enterprise.

In SAFe®, product managers play a key role in the trio of leaders, including architects and the Release Train Engineer. These people work together to lead the Agile Release Trains (ARTs) in continuously delivering value.

In the Agile Product Management course, you’ll explore how to use design thinking to put your customers at the center and create products that are desirable, feasible, and sustainable. You’ll discover how continuous exploration fuels innovation. You’ll get the guidance and tools you need to work effectively in remote environments with distributed teams. And you’ll explore how to define a vision, strategy, and roadmap to satisfy existing customers and attract new ones.


  • How to create innovation in the value stream
  • How to use design thinking to achieve desirable, feasible, and sustainable products
  • How to use product strategy to set clarity and direction for the ART
  • How to develop and evolve short-term roadmaps that result in long-term value


  • How can I use design thinking to achieve customer centricity?
  • How do I prepare a product strategy, vision, and roadmap for my ART?
  • What are the right mindsets, skills, and tools to create successful products?


  • Course workbook and SAFe Studio access to help you prepare to take the certification exam, claim your digital badge, and tools to get started in your SAFe role
  • Remote learning via SAFe® Virtual Classrooms
  • One-year membership to SAFe Studio with your first class attendance
    • Platform access to e-learning modules and curated members-only content to support your SAFe transformation
    • Member discussion forms to engage in ongoing conversations on the SAFe framework or how to better perform as part of an Agile Team
    • Curated content-playlists based on your interests and roles, including templated resources and facilitation guides to get you started
  • Access to content, tools, and resources you need to practice SAFe every day
  • SAFe® Agile Product Manager certification exam
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Certification Details

We are accredited to Scaled Agile (SAFe®), one of the global accreditation body for Scaled Agile Certifications.

APM (6.0) - SAFe® Agile Product Management


When you are ready to take the exam, log into the SAFe Community Platform to access the exam.

When the exam timer ends, the exam will be submitted, regardless of the number of questions answered. A score will be calculated based on the number of questions answered. Unanswered questions will be automatically marked as incorrect. If you finish answering all questions before the exam timer ends, you can click the “Submit” button and your score will be calculated.

When you launch the exam, you will be required to review and accept the Candidate Agreement before starting the exam. Exams are timed and the timer will be visible throughout the exam.


Questions are structured in multiple-choice or multiple response formats. Questions will require either one answer or multiple. “Choose two” or a “Choose three” style multiple response questions indicate the number of answers required for the question. Multiple response questions require all correct answers to be selected as no partial credit is given.


120 minutes

Number of questions


Passing score

45/60 (75%)

Competency level

Foundational difficulty; Competent, with some knowledge or experience; can perform tasks with assistance

Question format

Multiple choice (one answer) or multiple select (2-3 answers)


Web-based, closed book, no outside assistance, timed


Community Platform upon completion of the course

Languages offered



The first attempt is included in the course registration fee if taken within 30 days of course completion. Each retake or attempt past the 30-day window is $50

Analyzing Your Role as a Product Manager in the Lean Enterprise (11%)

  • Describe Product Management's role and responsibilities

  • Identify Product Management stakeholders and collaborators

  • Explain Design Thinking for Product Management

Continuously Exploring Markets and Users (14%)

  • Explain market research in the context of Continuous Exploration

  • Discover the right hypothesis and ask the right questions

  • Apply data-driven practices to answer questions

  • Plan your research

  • Use research games for customer understanding

Driving Strategy with Market Segmentation (11%)

  • Explain market segmentation

  • Create market segments through market research

  • Determine market segment value

  • Assess market segment fit

Using Empathy to Drive Design (9%)

  • Describe the purpose and use of personas

  • Create and use personas

  • Improve customer experience through empathy

Defining Product Strategy and Vision (15%)

  • Explain the strategic purpose of your product

  • Create a compelling product vision

  • Design value propositions and business models

  • Design the Customer Journey

  • Design the whole product and solution context

  • Design Platform, API, and Data strategy

Creating Roadmaps to Build Solutions (12%)

  • Define Solution Intent

  • Create market-driven roadmaps

  • Organize Features for balanced solutions

  • Refine Features into Stories and Story Maps

Delivering Value (16%)

  • Visualize development flow using a Program Kanban

  • Estimate and forecast the backlog

  • Prioritize the Program Backlog

  • Create alignment with PI Planning

  • Execute the PI

Creating Innovation in the Value Stream (13%)

  • Describe value stream and product innovation

  • Use metrics to guide improvements

  • Manage innovations through Epics

  • Fund sustainable innovation

  • Apply Rapid Experimentation

  • Evaluate hypothesis outcomes: Pivot, Stop, or Continue

How Can I Report my PDU’s on the PMI website?

You can report and claim your PDUs on the PMI website directly by following the workflow below:

  • Log into your PMI account
  • Follow this link to the ‘Report PDUs’ page:
  • NOTE: In order to claim PDUs you must have a certification with PMI.
  • Under ‘PDU Claim Code’ click “I have a claim code”
  • Type in the relevant claim code from the below table.


Course TakenCertification Awarded
Implementing SAFeSAFe Practice Consultant (SPC)
Leading SAFeSAFe Agilist (SA)
SAFe for TeamsSAFe Practitioner (SP)
SAFe Product Owner / Product ManagerSAFe Product Owner / Product Manager (POPM)
SAFe Release Train EngineerRelease Train Engineer (RTE)
Agile Product ManagementSAFe Agile Product Manager (APM)
SAFe Scrum MasterSAFe Scrum Master (SSM)
SAFe Advanced Scrum MasterSAFe Advanced Scrum Master (SASM)
Lean Portfolio ManagementSAFe Lean Portfolio Manager (LPM)
SAFe DevOpsSAFe DevOps Practitioner (SDP)
SAFe for ArchitectsSAFe Architect (ARCH)
Agile Software EngineeringSAFe Agile Software Engineer (ASE)
SAFe for GovernmentSAFe Government Practitioner (SGP)

Upcoming Classes

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